Systems we designed, built, and still support.

AlertAny lets an organization raise an alert from any phone: dial in, enter an extension and a passcode, and the system fans the message out to that extension's people by SMS and email. It had stopped working. Callers reached the system and were told no extensions were available. Separately, a second module had failed weeks earlier and nobody had noticed.

The silent failure came first. A service certificate had auto-renewed in the key vault, but the renewed public key was never pushed to the identity provider — so on the day the old key expired, authentication broke. Nothing raised a flag, because the subscription carried no credential-expiry monitoring at all.

The phone system was three faults stacked on each other. The call handler asked for available extensions without passing the number that had been dialed, so the list came back empty every single time. The stored phone number carried a typo — one extra digit. And five extensions were missing the owner record that makes them visible in the first place. Once callers could finally get through, a fourth issue surfaced: the notification step was silently skipping admin-owned extensions, because the code that resolves which account sends the message only understood the customer hierarchy.

All four defects were fixed and shipped as a versioned container image, with previous versions retained for instant rollback. Call-in and passcode entry were verified by the customer, and the notification path was repaired in the same pass. Because the platform provides no alerting on credential expiry, we scheduled a recheck ahead of the next renewal rather than leaving it to be discovered the same way.

A maintenance operation with equipment spread across departments and multiple sites needed a system its own staff could reorganize. Off-the-shelf CMMS products fix the navigation to the vendor's idea of how a plant is arranged. Custom builds usually hard-code the menu instead — which means every new department is a change request, a quote, and a wait.

We made the navigation data rather than code. The system opens on a page of large department tiles; each one opens into further tiles, or into a real screen, to any depth. Administrators add levels and boxes at runtime — no deployment, no database change. Staff can pin personal tiles of their own alongside the shared ones.

Underneath, a page registry keeps itself current from the application at startup and fails closed: a screen nobody has been granted access to simply doesn't exist for them. Permissions are enforced on the server, and tile visibility follows those permissions automatically, so the menu can never advertise a door the user can't open. Removing a branch soft-deletes everything beneath it, so nothing is left orphaned but still reachable.

The navigation model proved general enough to lift out as a reusable specification, and we now start new line-of-business projects from it. Clients get a proven permission-aware navigation system on day one, and don't pay us to rebuild it each time.

An Allworx phone system can email voicemail out, but making that work means forcing SMTP relay settings through Microsoft 365 or Gmail — a job that defeats plenty of installers and generates support calls for the dealer who sold the system. And the voicemail still lands as an audio file nobody wants to stop and listen to. The opportunity wasn't one customer's problem. It was every Allworx dealer's problem.

A hosted service that takes the SMTP configuration off the table entirely: the phone system sends voicemail to us, we transcribe it, and it comes back as readable text with the original recording attached — and by SMS if that's easier. For teams that would rather keep their own mail infrastructure, it ingests from Microsoft 365 Graph or any IMAP mailbox instead, or records straight off a SIP trunk with no change to the Allworx hardware at all.

What makes it a business rather than a utility sits underneath: a distributor, reseller and tenant hierarchy where every account is scoped and self-managed, margins apply automatically down the chain, and volume discounts and distributor commissions are calculated without anyone doing arithmetic. Prospects sign themselves up with partner-referral tracking intact, and signed webhooks push events into a dealer's existing PSA or CRM.

Live and selling at allworxvoicetotext.com — $10 a month for delivery and five extensions, with SMS, long-term storage, business texting and ad-hoc transcription as add-ons customers switch on themselves. Sign-in is email and password, a one-time magic link, or Microsoft Entra SSO with MFA; data is encrypted at rest behind a full audit log. It is the same multi-tenant, audited, role-scoped pattern we bring to client projects — running as our own product, with our own resellers on it.