Something broken? Start here.
Three ways to reach us, in order of how fast they get you help. If it's stopping you working, call — don't fill in a form.
Call us
Monday to Friday, 9:15am to 6:00pm. You'll get somebody who already knows your setup.
Call nowRemote session
We take a look at the machine while you watch, and fix it there and then. Start the session and read us the code.
Start remote sessionSubmit a request
Describe the problem and we'll come back to you. Best for things that can wait until tomorrow.
Use the form belowTell us what's happening
The more detail, the faster the first reply is actually useful — what changed, when it started, and how many people it affects.
Check your hours and history yourself.
The customer portal shows the contract hours you've used and have left, your full service history, and your documented environment — without waiting on us to answer. Sign in with your Microsoft work account. msp.ivcomputer.com →
Not a client yet, but need help today?
Call anyway. We'll tell you honestly whether it's something we can sort out quickly.